Senior Specialist, Payroll

Overview

This role supports client payroll processing, client service, and payroll technology/implementation activities. Responsibilities include ensuring accurate payroll within client payroll systems, meeting client deadlines, providing reporting, and helping clients adopt payroll processes.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing the accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment.

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters.
• Maintain confidentiality of employee data.
• Convey detailed information accurately in both written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify opportunities to expand services for clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes.
• Provide timely, honest feedback to new hires/less experienced staff.
• Share insights and lessons learned to build team capabilities and knowledge.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Requirements

• 3 years of relevant payroll experience.
• Bachelor’s degree preferred; experience can be considered in lieu of degree.
• CPP preferred.
• Experience with ADP RUN software and implementation experience.
• Working knowledge of Outlook and Microsoft Office Suite.
• Highly detail oriented with a strong focus on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to work in a deadline-driven environment while serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; communicates professionally with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences, apply new knowledge and skills to daily work, and share with colleagues.

Compensation & Benefits

• The pay rate range for this job position is $49,500 - 118,990.
• Actual compensation is influenced by relevant factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• A comprehensive compensation and benefits package is offered to eligible employees.

Location

Work location status and requirements should be discussed with the recruiting contact for the opportunity being explored.