Senior Specialist, Payroll

Overview

This role supports client payroll processing and delivery, including accurate payroll execution within clients’ payroll systems, client consulting and relationship management, and participation in implementation and technology support. The position also contributes to team development by coaching less experienced staff and maintaining current product and regulatory knowledge.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment.

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters.
• Maintain confidentiality of employee data.
• Communicate detailed information accurately in both written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services for existing clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects to ensure timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes.
• Provide timely, honest feedback to new hires and less experienced staff.
• Share insights and lessons learned to build team capabilities and knowledge.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Requirements

• 3 years of relevant payroll experience.
• Bachelor’s degree preferred; experience can be considered in lieu of degree.
• CPP preferred.
• Experience with ADP RUN software and implementation experience.
• Working knowledge of Outlook and Microsoft Office Suite.
• Highly detail oriented with strong focus on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to work in a deadline-driven environment while serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; communicates professionally with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experience, apply new knowledge and skills, and share with colleagues as appropriate.

Compensation & Benefits

• Pay rate range: $49,500 - 118,990.
• Actual compensation is influenced by applicant skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• Comprehensive compensation and benefits package is offered to eligible employees.

Location

Work location status requirements are determined by discussing the opportunity’s work location status with the organization’s talent acquisition professional.