Senior Specialist, Payroll

Overview

This role supports client payroll processing and service delivery, ensuring payroll data accuracy, timely completion of payroll activities, and strong client relationships. The position also contributes to client implementation efforts and provides technical support related to payroll software and processes.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest, timely feedback to new hires/less experienced staff
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Stay current on local, state, and federal practices and laws

Qualifications

• 3 years of relevant payroll experience
• Bachelor’s degree preferred; experience may be considered in lieu of degree
• CPP preferred
• Experience with ADP RUN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented with a focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, apply new knowledge and skills in daily work, and share with colleagues

Compensation & Benefits

• Pay rate range: $49,500 - 118,990
• Actual compensation is influenced by factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location
• Comprehensive compensation and benefits package is offered to eligible employees

Location

Please discuss the work location status with your talent acquisition professional to understand the requirements for an opportunity you are exploring.