Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. The position requires in-depth knowledge of payroll practices and laws to deliver accurate service and timely information. Under the supervision of the Payroll Supervisor, you will independently manage client relationships and escalate issues or challenges as needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Establish strong, trusted client relationships by consulting on payroll-related matters
• Maintain confidentiality of employee data
• Accurately convey detailed information in written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff related to clients, software, payroll, and/or processes
• Provide honest, timely feedback to new hires/less experienced staff
• Help build team capabilities by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Stay current on local, state, and federal practices and laws

Requirements

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by skills, experience, qualifications, and geographic location

Location

Work location status should be discussed with the employer’s talent acquisition professional to understand the requirements for an opportunity being explored.