Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. You are expected to understand payroll in depth and maintain knowledge of payroll practices and laws to deliver accurate service and information. Reporting to the Payroll Supervisor, you will independently manage client relationships and escalate issues or challenges as needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within the client’s specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and the employer’s contributions for social security and unemployment

Client Service

• Establish strong, trusted client relationships by effectively consulting with clients on payroll-related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to gain understanding of payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location.

Location

Work location status should be discussed with the employer’s talent acquisition professional to understand the requirements for the opportunity being explored.