Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. The position requires in-depth knowledge of payroll and the ability to maintain up-to-date knowledge of payroll practices and applicable laws to deliver accurate service and information. Work is performed under the supervision of the Payroll Supervisor, with independent client relationship management expected; issues or challenges are escalated when needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contributions for social security and unemployment

Client Service

• Establish strong, trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff related to clients, software, payroll, and/or processes
• Provide honest, timely feedback to new hires/less experienced staff
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Qualifications

• 2-year degree preferred, or 2 years experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work; share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location.