Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. The position requires an in-depth understanding of payroll and the ability to maintain current knowledge of payroll practices and laws to deliver accurate, timely information. Work is performed under the supervision of the Payroll Supervisor, with independent management of client relationships and escalation of issues as needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build strong, trusted relationships with clients by consulting on payroll-related matters
• Maintain confidentiality and safeguard employee data
• Provide accurate, detailed information in both written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify new opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff with client, software, payroll, and process-related questions
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Share insights and lessons learned to help build team capabilities
• Research and maintain product knowledge on ADP software platforms
• Stay current on local, state, and federal practices and laws

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree
• Associate degree preferred
• ADP software platform experience desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work effectively in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by skills, experience, qualifications, and geographic location.

Location

Please discuss work location status with the organization’s talent acquisition professional to understand the requirements for an opportunity you are exploring.