Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting for payroll clients. The position is expected to develop and maintain in-depth knowledge of payroll practices and laws to deliver accurate information and strong client service. Work is supervised by the Payroll Supervisor, with day-to-day client relationship management performed independently. When issues or challenges arise, escalation is expected for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contributions for social security and unemployment

Client Service

• Establish strong, trusted relationships by consulting with clients on all payroll-related matters
• Maintain the confidentiality of employee data
• Accurately convey detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest, timely feedback to new hires and less experienced staff
• Help build team capabilities by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Qualifications

• 2-year degree preferred, or 2 years of experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by skills, experience, qualifications, and geographic location.

Location

Work location status requirements should be discussed with the organization’s talent acquisition professional to understand the requirements for an opportunity being explored.