Accounts Receivable & Collections Officer | WFH/Dayshift

Overview

The organization is seeking an experienced Accounts Receivable & Collections Officer to join a growing finance team in the wholesale and distribution industry. This role manages debtor accounts, allocates incoming payments, reconciles customer accounts, and proactively follows up on overdue balances through outbound calls to retail and trade customers. The ideal candidate is organized, confident in payment conversations, and experienced in accounts receivable and credit control, with flexibility to provide broader finance support when required.

Responsibilities

• Process and maintain accounts receivable transactions and customer account records accurately and on time.
• Allocate incoming payments against customer accounts and invoices.
• Reconcile customer accounts and investigate discrepancies, unapplied payments, and outstanding items.
• Monitor customer accounts against agreed payment terms, prioritize overdue balances for follow-up, and maintain accurate debtor ageing records.
• Conduct proactive outbound collection calls to retail and trade customers regarding overdue balances, payment commitments, and agreed payment options.
• Communicate professionally and confidently with customers regarding outstanding invoices and payment arrangements.
• Follow up promised payments and maintain accurate records of collection activity and agreed actions.
• Issue customer statements, invoices, and other account documentation as required.
• Respond to customer account, invoice, and payment queries and assist with resolving discrepancies promptly.
• Escalate aged, disputed, or higher-risk accounts where appropriate.
• Maintain customer account terms, payment arrangements, and related account information accurately.
• Assist with month-end accounts receivable reconciliations and reporting.
• Collaborate with Sales, Operations, Purchasing, and Finance to resolve customer account and payment issues.
• Provide broader finance and administrative support during leave, sickness, busy periods, and changing team priorities.
• Identify recurring issues and suggest practical improvements to accounts receivable and collection processes.
• Perform other position-level duties as they arise.

Requirements

• Minimum 3 years of experience in accounts receivable, credit control, collections, or a similar finance role is essential.
• Demonstrated experience managing debtor accounts and following up overdue balances is essential.
• Confidence making outbound customer calls and discussing outstanding payments is essential.
• A confident, mature, and professional approach to collections, including managing difficult payment conversations constructively, is essential.
• Strong written and verbal communication skills are essential.
• Experience allocating customer receipts and reconciling customer accounts is essential.
• Strong attention to detail and accuracy when maintaining financial and customer records is essential.
• Strong organizational and time-management skills, with the ability to manage follow-ups, deadlines, and competing priorities, are essential.
• A proactive and persistent approach to debtor follow-up and cash collection is essential.
• Ability to work independently while contributing effectively within a small finance team is essential.
• Strong Microsoft Excel and general Microsoft Office skills are essential.
• Experience using an ERP or accounting system is essential.

Preferred Qualifications

• Experience using Microsoft Dynamics Business Central is highly regarded.
• Experience managing customer payment terms, payment arrangements, or credit control processes is highly regarded.
• Experience within wholesale, distribution, supply chain, or industrial products environments is highly regarded.
• Broader finance administration experience and flexibility to support other finance functions when required are highly regarded.

Compensation & Benefits

• Work setup: Work from home
• Schedule: Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Competitive pay and benefits, additional entitlements, and structured career development programs
• Training programmes for career development

Location

• Work from home