Overview
AR Credit Specialist supports customers to accelerate payment timelines by collecting aged receivables and applying a consistent credit policy. The role includes daily credit reviews of existing customers and assessment of the creditworthiness of potential customers. Specialists interact with internal and external customers and represent the Accounts Receivable Department.
Responsibilities
- Track and resolve outstanding payment issues; report on monthly collections in a timely manner.
- Provide customer service related to collection issues.
- Process customer refunds.
- Review and process account adjustments, resolving client discrepancies and short payments.
- Monitor and maintain customer accounts, including:
- Customer calls
- Account adjustments
- Small balance write-offs
- Customer deductions
- Customer reconciliations
- Processing credit memos
- Coordinate with Cash Application, Sales Tax, Customer Service, and other internal departments as needed to reconcile accounts.
- Escalate to Sales and senior management when necessary to accelerate collections.
- Maintain open, timely communication and follow up with Sales regarding customer accounts.
- Manage customers in the credit hold queue.
- Maintain customer credit files.
- Respond to requests for credit references.
- Recommend changes in credit policy to senior management.
- Monitor the creditworthiness of accounts and review findings with management as required.
- Participate in daily huddles, and weekly and monthly meetings to discuss and resolve A/R related issues.
- Engage in AR-related projects.
- Meet defined department goals and activity metrics.
- Support Accounts Receivable Department through other assigned tasks and ad hoc duties.
Requirements
- Participate in daily huddles, as well as weekly and monthly meetings to discuss and resolve A/R related issues.
Preferred Qualifications
- Key performance measures involvement, including:
- Days Sales Outstanding (DSO)
- Electronic Billing % $
- Electronic Payments % $
- Bad Debt Write-off % $
- Improvements Implemented
Compensation & Benefits
- $52–56k, depending on experience