Overview
This role is for an Accounts Receivable Specialist with a strong emphasis on collections. Candidates must reside in the Pacific Time Zone (PST) to be considered.
The Accounts Receivable Specialist will own key customer account follow-up activities, drive collections efforts for past-due balances, and help ensure billing is accurate and delivered in a timely manner. The position supports healthy financial operations while maintaining a strong customer experience.
Responsibilities
- Proactively manage accounts receivable aging by contacting customers to resolve past-due balances and secure timely payment.
- Conduct collection calls and email outreach with professionalism, accuracy, and persistence.
- Research and address payment discrepancies, including unapplied cash, short pays, and disputed invoices.
- Process invoices and statements for mailing and ensure prompt delivery to customers.
- Follow up on returned mail and obtain corrected customer contact information.
- Assist customers with invoice or statement requests, credit card payments, and general billing inquiries.
- Redirect customer questions to appropriate internal departments when necessary to resolve issues.
- Maintain accurate notes and documentation within the ERP or accounting system.
- Identify trends, recurring issues, or root causes impacting collection efforts and escalate as needed.
- Support the Accounts Receivable team with additional tasks and projects as assigned.
Requirements
- High school diploma or equivalent required; college degree preferred.
- Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles.
- Strong collections skills, with the ability to communicate clearly, professionally, and confidently with customers.
- Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities.
- Positive, proactive attitude with a commitment to resolving issues quickly and effectively.
- Strong problem-solving skills and an ownership mindset.
- Proficiency with Microsoft Office Suite.
- Experience with accounting or ERP systems required; E-Automate experience is a plus.
Preferred Qualifications
- College degree.
- E-Automate experience.
Compensation & Benefits
- Competitive pay.
- PTO.
- Seven paid holidays per year.
- Multiple insurance plan options: Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs.
- $25k life insurance policy provided at no cost to employees.
- 401(k) program with employer match: 100% match up to the first 3% of employee contribution, plus 50% additional match on the next 2% of employee contribution.
Equal Opportunity
Equal Opportunity Employer. Discrimination and harassment based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. Participation in the E-Verify Employment Verification Program.