Overview
This is a fully remote role with an organization in the finance sector focused on managing accounts receivable processes.
The AR Collections Specialist is responsible for managing the accounts receivable collections process to help ensure timely customer payments and accurate customer account records. This role supports healthy cash flow, reduces overdue balances, and provides reliable financial data and customer communication to the finance team.
Responsibilities
- Process incoming customer payments including checks, ACH, and wire transfers.
- Monitor accounts receivable aging and conduct timely follow-up with customers to secure payments.
- Manage end-to-end collections including outreach, documentation, and tracking payment commitments.
- Reconcile customer accounts and resolve discrepancies such as unapplied or short payments and billing issues.
- Maintain accurate records of customer account information, payment history, and collection notes.
- Collaborate with AR, Sales, and Customer Service teams to resolve billing and payment issues.
- Manage the shared AR email inbox to address customer inquiries and internal requests promptly.
- Prepare and provide regular collections reports and metrics to management.
- Maintain a professional, customer-focused communication approach.
- Assist with month-end, quarter-end, and year-end closing processes.
- Maintain financial records and documentation for audit purposes.
- Support financial audits and assist with financial reporting.
- Perform other administrative and accounting duties as assigned.
Requirements
- High school diploma or equivalent; additional certification or education in accounting or finance is a plus.
- 1-3 years of experience in accounts receivable or collections.
- Strong understanding of basic accounting principles and practices.
- Proficiency in Microsoft 365, especially Excel; experience with NetSuite is a plus.
- Strong attention to detail and ability to work independently.
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- Ability to handle sensitive financial information with discretion and maintain confidentiality.
Compensation & Benefits
- The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity
The organization is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.