Overview
Fully remote role supporting billing, collections, and accounts receivable management for a business communications organization focused on accurate billing and effective collection practices.
This position helps maintain customer satisfaction through responsive billing support while protecting the organization’s financial interests by managing collections and credit risk. The specialist partners with finance and operations teams to optimize billing workflows and improve financial processes.
Responsibilities
- Manage billing inquiries and billing changes through the billing email inbox.
- Process and post payments, including checks, deposits, and electronic transactions.
- Oversee service disconnects and manage customer success and billing cases within the platform.
- Monitor overdue accounts and conduct proactive collection calls.
- Review and process overage billing accurately within billing cycles.
- Apply credit risk data to collections strategy and account decisions.
- Handle collections escalations, coordinating with external agencies and legal teams as needed.
- Utilize AI tools to automate billing workflows and improve documentation.
- Track and report on billing and payment activity, including related trends or risks.
- Analyze and improve billing and collections procedures.
- Document processes to support team training and scalability.
- Assist with additional tasks and projects as needed.
Requirements
- Associate’s degree in Finance, Accounting, or related field, or 3–5 years of billing and collections experience.
- Strong knowledge of billing and collections policies and procedures.
- Experience in telecom or IT services preferred.
- Familiarity with processing circuit and service disconnect requests.
- Experience with billing systems such as NetSuite or similar platforms.
- Proficient in Microsoft Excel for data manipulation and analysis.
- Excellent communication and conflict-resolution skills.
- High attention to detail and strong time management abilities.
- Collaborative team player with willingness to support additional tasks.
- Ability to adapt to change and contribute new ideas.
- Preference for working US Eastern hours.
Preferred Qualifications
- Experience with credit reporting tools like Creditsafe or Dun & Bradstreet.
- Experience using AI tools such as Claude for workflow efficiency.
Compensation & Benefits
- Pay range and compensation package will be determined based on the candidate’s experience, skills, and other relevant factors.
- Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401(k) retirement savings plan
- Employee referral bonuses
Equal Opportunity
The employer is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.