Overview
This role is remote and open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.
The organization is seeking a Billing & Collections Specialist to work closely with the Senior Billing Manager, finance, and operations teams. This position focuses on billing, collections, and accounts receivable activities, ensuring a seamless billing experience for customers and supporting the financial health of the business through timely and effective collections.
Responsibilities
- Foster positive customer relationships and support core values.
- Manage the billing email inbox, including responding to billing inquiries and processing change requests.
- Process and post paper checks, deposits, and electronic payments.
- Manage service disconnects, customer success, and billing cases within the organization’s platform.
- Monitor overdue accounts and conduct proactive collection calls as needed.
- Review and process overage billing, ensuring accurate identification and application of overages within billing cycles.
- Apply credit risk data from Creditsafe and Dun & Dun & Bradstreet (D&B) reporting tools to collections strategy and account management decisions.
- Manage collections escalations, coordinating with outside collection agencies and legal teams as needed.
- Use AI tools (including Claude) to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency.
- Track and report on customer billing, cases, and payment activity, identifying trends and risks.
- Analyze billing and collections procedures and identify opportunities for continuous improvement.
- Document billing and collections processes to support team training and scalability.
- Take on additional responsibilities and projects as needed.
Requirements
- Associate’s degree in Finance, Accounting, or similar field or 3–5 years of related experience in billing and collections.
- Strong understanding of billing and collections policies and procedures.
- Proficient in Microsoft Excel, with the ability to manipulate and analyze data sets.
- Excellent written and verbal communication skills.
- Strong conflict-resolution and problem-solving skills.
- Exceptional attention to detail.
- Strong time management skills with the ability to prioritize and multitask.
- Team player with a collaborative mindset.
- Willingness to assist with additional tasks as needed.
- Ability to embrace and recommend change and provide new ideas.
- Passion for fast-paced, rapid-growth environments.
- Ability to work US Eastern hours preferred.
Preferred Qualifications
- Experience billing and collections within a telecom and/or IT services company.
- Experience processing circuit and service disconnect requests.
- Experience with billing systems such as NetSuite and/or similar platforms.
- Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet.
- Experience using AI tools such as Claude or similar platforms to improve workflow efficiency.
Compensation & Benefits
- Pay range: 45,000 - 60,000 USD per year
- Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k
- Employee referral bonuses
Location
Remote (United States)
Open to residents of: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.