Overview
An organization is seeking a motivated, detail-oriented Collections Analyst to join the Finance & Accounting team. This is a contract employment role.
- Location: Remote / Hybrid (depending on proximity to the office)
- Department: Finance & Accounting
- Reports to: Senior Manager, Collections
Job Summary
This role manages an assigned portfolio of customer accounts, drives timely collection of outstanding receivables, resolves payment issues and disputes, and maintains accurate collection records. Success requires strong organization, attention to detail, clear communication, and ownership/accountability.
The Collections Analyst will work closely with customers and internal teams (including Billing, Sales, Customer Success, Revenue, and other Finance teams) to resolve issues affecting payment and support cash collection objectives. The position also supports reporting, process improvement initiatives, audits, and special projects related to Collections.
Responsibilities
- Manage an assigned portfolio of customer accounts and drive collection of outstanding accounts receivable.
- Review and maintain customer aging reports; prioritize collection activity based on aging, balance, risk, and payment status.
- Perform consistent, timely follow-up with customers regarding outstanding and past-due invoices.
- Obtain and document customer payment commitments and scheduled payment dates; promptly follow up on missed or broken commitments.
- Identify payment delays, disputes, high-risk accounts, and other collection blockers; escalate significant concerns to the Senior Manager, Collections.
- Research and resolve discrepancies related to invoices, payments, credits, account balances, and payment application.
- Reconcile customer accounts as they relate to invoicing, payments, credits, and outstanding receivables.
- Research and respond to internal and external inquiries regarding invoices, disputes, account balances, and payments.
- Maintain accurate, complete, and timely collection notes, customer correspondence, payment commitments, dispute statuses, and follow-up dates.
- Communicate professionally with customers regarding outstanding obligations and required actions to bring accounts current.
- Build and maintain strong working relationships with customers and internal business partners.
- Follow established collection policies, procedures, and escalation protocols; identify opportunities for process improvement.
- Provide backup support and collaborate with other Collections Analysts as needed.
- Prepare ad hoc reporting and analysis to support collections management, audits, compliance, and financial reporting requirements.
- Participate in special projects and process improvement initiatives related to Collections and Accounts Receivable.
Qualifications
- Previous experience in collections, accounts receivable, credit, or a related finance function preferred.
- Strong organizational skills with the ability to manage a portfolio of customer accounts and multiple competing priorities.
- Excellent verbal and written communication skills.
- Strong attention to detail with a high degree of accuracy and follow-through.
- Ability to take ownership of responsibilities and work independently in a remote environment.
- Strong analytical and problem-solving skills to research account discrepancies and determine next steps.
- Ability to identify potential customer payment or credit risks and escalate concerns appropriately.
- Ability to communicate professionally and confidently with customers regarding outstanding balances and payment expectations.
- Strong interpersonal skills and ability to collaborate effectively across departments and geographic regions.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Ability to quickly learn and use financial systems, ERP platforms, and customer payment portals.
- Ability to adapt to changing priorities in a fast-paced, high-growth environment.
- Collaborative, team-oriented mindset with commitment to accountability, continuous improvement, and achieving collection goals.
Compensation & Benefits
- Contract employment (no additional compensation or benefits details provided in the posting).
Location
- Remote / Hybrid (depending on proximity to the office)