Overview
The organization is seeking a proactive Collections Specialist to manage the accounts receivable lifecycle and drive timely payment resolution. This role involves analyzing aging reports, performing complex account reconciliations, and resolving billing disputes by partnering with Sales, Billing, and Finance teams.
Responsibilities
- Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
- Monitor aging reports and reduce outstanding accounts receivable through timely follow-up and account analysis
- Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
- Partner with Billing, Sales, Customer Success, and Finance to resolve customer concerns and billing discrepancies
- Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
- Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
- Maintain accurate documentation of customer interactions, payment commitments, and account status updates
- Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
- Assist with month-end activities and reporting related to collections and accounts receivable
- Provide professional, customer-focused communication while driving timely payment resolution
- Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately
Requirements
- Bachelor’s degree
- Experience in full-cycle collections and accounts receivable required
- Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
- Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
- Strong Excel and reporting skills, including the ability to analyze large sets of financial data
- Excellent verbal and written communication skills, with the ability to professionally manage difficult customer conversations
- Highly organized and extremely detail oriented with strong follow-through skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Ability to collaborate cross-functionally and build relationships across departments
- Strong problem-solving and critical-thinking abilities
- Consistently delivers results with integrity, professionalism, accountability, and sound judgment
- Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
- Self-motivated with the ability to work independently while also contributing positively to a team environment
Preferred Qualifications
- Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
Compensation & Benefits
- Robust benefits package, including health and dental and 401k with company match
- Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
- Up to 4 weeks paid bonding leave
- Tuition reimbursement
- Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- 24/7 access to virtual medical care with Teladoc
- Quarterly awards based on peer nominations
- Regional discounts and perks
Location
- Remote work flexibility is available, with an HQ located in Holmdel Township, New Jersey (Bell Works complex). Employees may collaborate in-office when remote work isn’t feasible and/or for cross training, team building, and brainstorming.