Overview
This role is for an experienced Collections Specialist to join the Accounts Receivable team. The position focuses on managing complex B2B collections portfolios, working independently in a remote environment, maintaining strong customer relationships, and partnering with internal teams to improve cash flow and resolve account issues.
The position is remote; however, candidates must be available to attend an in-office meeting once a year in Houston, TX.
Responsibilities
- Manage a high-volume, high-risk portfolio of commercial customer accounts.
- Contact customers regarding delinquent accounts and negotiate payment arrangements to reduce outstanding balances.
- Investigate and resolve billing disputes, payment discrepancies, and account issues in a timely manner.
- Process and document credit and debit adjustments as appropriate.
- Prioritize collection efforts based on aging, account risk, and overall cash flow impact.
- Maintain accurate account notes and collection activity within SAP.
- Prepare reports and provide updates to management regarding collection efforts, account status, and payment trends.
- Partner with Sales, Customer Service, and Accounts Receivable teams to resolve customer issues and improve collections performance.
- Meet or exceed departmental collection goals while maintaining excellent customer relationships.
Requirements
- 3–5+ years of B2B collections and/or Accounts Receivable experience.
- Must have experience using SAP4HANA (S4/HANA).
- Strong Microsoft Excel skills, including Pivot Tables, VLOOKUPs, and data analysis.
- Experience managing high-volume or complex collections portfolios.
- Excellent communication, negotiation, and problem-solving skills.
- Strong organizational skills with the ability to prioritize multiple deadlines.
- Proven ability to work independently in a remote environment with minimal supervision.
- Self-starter with a strong sense of accountability and ownership.
Preferred Qualifications
- Experience within healthcare, manufacturing, distribution, or other B2B industries.
- Knowledge of credit risk analysis, DSO (Days Sales Outstanding), and aging metrics.
- Experience partnering cross-functionally to resolve customer account issues.
- Continuous improvement mindset with the ability to identify process efficiencies.
Compensation & Benefits
- Compensation and benefits details were not provided.
Location
- Remote position, with availability required to attend an in-office meeting once a year in Houston, TX.