Overview
This Accounts Receivable Collections Specialist role manages customer accounts and supports the timely collection of outstanding receivables. The position works with customers and internal partners to resolve billing and payment issues, reduce aged balances, and support collection goals.
Responsibilities
- Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances.
- Review aging reports, research account discrepancies, and resolve payment issues including disputes, deductions, credits, duplicate payments, and unapplied cash.
- Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment.
- Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection records and account documentation.
- Escalate high-risk accounts and unresolved issues as appropriate, and support collection recovery efforts, including write-off and third-party collection recommendations.
- Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting overall accounts receivable objectives.
Requirements
- Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices.
- Strong analytical, organizational, and problem-solving skills.
- Ability to review aging reports and identify root causes of outstanding balances.
- Strong customer service, communication, and relationship management skills.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in Microsoft Office applications, including Excel and Outlook.
- Experience working with customer portals and financial systems preferred.
- Ability to maintain accurate, complete, and audit-ready account documentation.
Preferred Qualifications
- Associate’s degree in accounting, Finance, Business Administration, or related field preferred.
- 1 to 3 years of experience in accounts receivable, collections, billing, customer service, or related financial operations.
Education
- High School Diploma or GED required.
Compensation & Benefits
- Compensation range: $19.70 - $35.30 (annual)
- Base pay may vary depending on location, job-related knowledge, skills, and experience.
- Supplemental pay may include commissions or bonus incentives, depending on the role.
- Health and wellness benefits include paid time off and holiday pay.
- Access to early pay options up to 50% of earned wages at any time through an earned wage program.
Location
Equal Opportunity Statement
Applicants for positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.