Overview
This role is a Credit & Collections Associate (remote opportunity) supporting the organization’s shared services work at the Westminster (MD) location.
- Location: Westminster, 400 Hahn Road, United States (remote with potential hybrid work opportunities)
- Compensation: USD 40,000–42,000 per year
Responsibilities
- Review and process credit-held orders throughout the day to ensure timely resolution.
- Respond promptly to customer inquiries received by phone and email.
- Investigate claims and process appropriate debit, credit, or denial adjustments.
- Research and resolve internal and external customer account inquiries.
- Build positive relationships with customers across assigned territories.
- Maintain accurate account records, payment history, and status updates.
- Analyze account activity and credit exposure to support informed credit decisions.
- Assist with account maintenance and documentation for write-offs when necessary.
- Assess customer financial information to evaluate risk and recommend appropriate actions.
- Negotiate payment arrangements and account reconciliations within established guidelines.
- Collaborate with customers to resolve outstanding balances and account discrepancies.
- Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
- Escalate complex situations and potential concerns to management when needed.
- Stay current with technology, tools, and best practices that improve efficiency and customer service.
- Support additional projects and responsibilities as business needs evolve.
Requirements
- Strong verbal and written communication skills.
- Customer-focused with the ability to build productive relationships.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable making informed decisions and providing thoughtful recommendations.
- Intermediate Excel skills.
- Proficient with Outlook (SAP experience is a bonus).
- Familiar with credit, collections, and financial account management practices.
- Knowledge of credit and bankruptcy regulations (preferred).
- Strong organizational skills to manage follow-ups, track outstanding items, and maintain timely reminders.
- High school diploma or equivalent required.
- Previous experience in collections, accounts receivable, customer service, or other related fields.
- Availability to work Monday through Friday from 8:30AM to 5:00PM EST.
Preferred Qualifications
- Knowledgeable of credit and bankruptcy regulations.
- SAP experience.
Compensation & Benefits
- Salary range: USD 40,000–42,000 per year.
- Additional compensation may be awarded annually contingent upon the company’s results and at the sole discretion of the company.
Location
- Westminster, 400 Hahn Road, United States (remote opportunity with potential hybrid work opportunities)
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. All your information will be kept confidential according to EEO guidelines.