Overview
This role supports accurate, efficient billing and collections operations across billing, accounts receivable, and client relationships. The position manages key steps of the full-cycle billing and collections process, including billing through Vendor Management Systems (VMS), manual invoicing, timecard reconciliation, accounts receivable follow-up, and issue resolution. Work involves close collaboration with clients, staffing suppliers, account management, sales, and internal teams.
Responsibilities
Billing & Accounts Receivable
- Manage Managed Service Provider (MSP) billing, including reverse billing and VMS-based billing processes.
- Prepare and process manual invoices when required.
- Monitor timecard activity and follow up with clients, approvers, and staffing suppliers to ensure timesheets are submitted and approved on time.
- Research and resolve missing timesheets, billing discrepancies, unapplied cash balances, and payment issues.
- Respond to supplier and client billing inquiries and work toward timely resolution.
- Contact new customers to confirm successful invoice delivery and help prevent payment delays.
- Prepare billing, usage, discrepancy, reconciliation, and other financial reports as needed.
- Maintain accurate, current, and complete billing and account records.
Collections
- Contact clients and suppliers, as appropriate, regarding outstanding accounts receivable balances.
- Research client billing questions and provide documentation needed to facilitate payment.
- Partner with account management and sales teams to address outstanding balances.
- Assist with payment arrangements for past-due accounts when appropriate.
- Maintain detailed documentation of collection activities, communications, and payment arrangements.
- Identify late, potentially late, and delinquent accounts and ensure appropriate follow-up.
- Assist with complex or sensitive collection matters and preparation of accounts for further collection or legal action when necessary.
- Perform collection activities in accordance with company policies, procedures, and applicable requirements.
Reporting & Collaboration
- Develop and maintain reports that provide visibility into billing, collections, outstanding balances, and accounts requiring follow-up.
- Partner with Sales, Account Management, Supplier Management, Finance, and other internal teams to resolve account issues.
- Keep the Controller and management informed of significant billing, reconciliation, or collection matters.
- Participate in virtual and in-person meetings, client meetings, conferences, events, and other business activities as required.
- Support special projects and additional billing, AR, and collections initiatives as needed.
Requirements
- High school diploma or equivalent required; additional coursework in accounting, finance, or a related area is a plus.
- 1–2 years of experience in billing, accounts receivable, accounting, payroll, collections, or a related function preferred.
- Strong attention to detail with a focus on accuracy and timely follow-through.
- Excellent organizational and problem-solving skills.
- Comfortable communicating professionally with clients, suppliers, and internal teams by phone and email.
- Ability to research discrepancies and follow issues through to resolution.
- Proficiency with Microsoft Excel and comfort learning and working within multiple computer systems.
- Ability to meet E-Verify eligibility requirements.
Preferred Qualifications
- Experience with Vendor Management Systems (VMS) or MSP environments.
- Collaborative mindset and willingness to support teammates when needed.
Compensation & Benefits
Location
- Full-time, remote position.
Work Schedule
- Monday through Friday, 8:30 a.m. to 5:30 p.m.
- Additional time outside of standard business hours may occasionally be required based on business needs.
Disclosures
- Smoking/vaping and the use of tobacco products are prohibited on all premises, including indoor and outdoor areas, parking lots, and company-owned vehicles.
- Candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
- Equal Opportunity Employer.
EEO Statement
The employer does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.