Overview
This role provides garnishment services support to a client base, ensuring excellent customer service and adherence to established SLAs. The Garnishment Processor is responsible for accurate reporting and timely responses to customer requests.
Responsibilities
- Process US and Canadian garnishment payment files based on withholding orders created in Workday.
- Process refunds and reissues once an amendment or release is received from the agency.
- Disburse wage garnishment payments via check and EFT to the appropriate payees in a timely manner.
- Generate reports from three different applications for customer presentations, metrics tracking, and internal processing use.
- Interpret and resolve tickets, ensuring accurate information is provided to customers while adhering to SLAs.
- Validate and confirm that all garnishment collections and payments have been released to the bank.
- Provide payment history reporting to confirm payments have been paid and disbursed.
- Interact with various departments within and outside the organization to answer payment questions and resolve issues.
- Complete assigned company online learning material.
- Support special projects as needed.
Qualifications
Education/Certification Requirement
Required
- General knowledge of garnishments, payroll functions, and processing.
- Proficient use of Microsoft Office, including Excel, Outlook, and Word.
Preferred
- Prior experience with Workday, Salesforce, and/or TaxEx.
Competencies
- Team player and customer service driven.
- Ability to meet deadlines.
- Detail-oriented.
- Capable of working in a fast-paced environment.
- Ability to communicate effectively, both verbally and in written form.
- Ability to analyze and interpret information from multiple systems.