Overview
This is a Temporary Global Collections Specialist position (Parental Leave Coverage). The role covers the Global Collections Specialist’s responsibilities during her parental leave, with a focus on billing operations and ensuring timely collection of Accounts Receivable.
Responsibilities
- Monitor the Accounts Receivable inbox, resolving day-to-day inquiries directly and routing or escalating more complex issues to the appropriate team members or management as needed.
- Create, verify, and distribute customer invoices in NetSuite and vendor portals (e.g., Ariba, Coupa, Tipalti), ensuring accuracy against order forms and POs prior to billing.
- Monitor and manage accounts receivable ledgers to ensure payments are collected on time.
- Collect outstanding receivable balances in accordance with collection policies.
- Follow up on overdue invoices through phone calls, emails and/or letters to ensure prompt payment.
- Handle customer inquiries related to credit card-based product offerings, including updating addresses in Stripe, re-sending invoices, and resolving disputes.
- Complete new vendor onboarding forms and address other Accounts Receivable-related requests from the Sales team.
- Support the Sales team in obtaining customer Purchase Orders timely and track pending POs.
- Apply customer payments daily in NetSuite, ensuring they reconcile with the bank.
- Participate in process improvement projects and conduct ad hoc analyses as needed.
- Support revenue-related audits and reviews, including providing documentation and addressing requests from external auditors.
Requirements
- Fundamental accounting knowledge.
- Minimum three years accounts receivable experience.
- Experience resolving customer inquiries or billing disputes directly.
- NetSuite and Salesforce experience in a SaaS business desired.
- Proficient with Excel and Google Sheets.
- Knowledge of accounting close processes.
- Excellent communication skills (written and verbal).
- Ability to organize, prioritize, and work under critical deadlines.
- Strong attention to detail, particularly in reconciling order forms, POs, and sales orders prior to invoicing, paired with excellent customer service skills.
- Ability to work independently and balance multiple tasks simultaneously.
- Experience working or collaborating with international/remote team members across time zones a plus.
- Available to start on short notice and commit to the full duration of the temporary assignment.
Preferred Qualifications
- Tesorio experience.
- Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure).
Compensation & Benefits
Not specified.
Location
Not specified.