Manager Private Banking

Overview

This role offers location flexibility and may be based in any RBC Caribbean Banking market where the successful candidate currently resides.

The organization is seeking an experienced banking professional to join its Private Banking team as a Manager, Private Banking. This position supports ultra-high-net-worth (UHNW) clients across the Caribbean and includes a focus on delivering an exceptional “Black Card” client experience, stewarding complex client relationships, and driving business growth.

The application deadline is November 13, 2026.

Responsibilities

• Deliver an exceptional UHNW client experience across the Caribbean by proactively identifying client needs and introducing tailored banking solutions.
• Provide high-level concierge service and support, ensuring transaction excellence, digital education, and opportunity spotting.
• Contribute to business development through idea generation in weekly planning/strategy sessions and follow-up/execution of planned activities.
• Lead the Client Relationship Team to resolve concerns efficiently, ensure proper onboarding, and maintain current KYC information while respecting client preferences.
• Resolve issues at the first point of contact with clear communication and timely, accurate follow-up.
• Drive strategic growth by supporting client contact plans, scheduling annual reviews, owning business development leads, and positioning new banking solutions to maximize relationship potential.
• Maximize the use of technology and champion digital education to enable clients to engage through the channel of their choice, including education on digital banking channels, mobile capabilities, SSRT, and fraud mitigation strategies through financial literacy sessions for clients and their families.
• Drive operational excellence and compliance by collaborating with the CRT to identify and mitigate operational risks, including fraud prevention.
• Demonstrate accuracy in all documentation (KYC, data integrity, transaction verification) while staying current on policies, procedures, and communications.
• Support the Director, Private Banking with new client acquisition and deepening existing client relationships.
• Enable a One RBC enterprise approach by identifying opportunities to introduce clients to complementary solutions, specialized partners, and capabilities across RBC.

Requirements

• Minimum of 5-7 years banking experience.
• Bachelor’s Degree in a financial discipline.
• Professional Certifications.
• Proven experience in private banking, wealth management, or high-net-worth client relationship management.
• Strong understanding of banking products, services, and financial solutions for affluent clientele.
• Demonstrated ability to manage complex client relationships and resolve sophisticated banking needs across jurisdictions.
• Proficiency with core banking systems and digital platforms.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport.
• Ability to work collaboratively as part of a Client Relationship Team.
• Knowledge of KYC/AML procedures and regulatory requirements.
• Client-centric mindset with a commitment to service excellence.
• Sound judgment and decision-making ability.
• Detail-oriented with strong organizational awareness.

Preferred Qualifications

• IFIC (Investment Funds Institute of Canada) accreditation or equivalent financial services credential.
• Good understanding of investment fundamentals and cash management principles.
• Experience leading financial literacy or client education initiatives.
• Familiarity with AI tools and emerging banking technologies.

Compensation & Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation, commissions, and stock where applicable.
• Leaders who support development through coaching and managing opportunities.

Location

• Address: 9 Forum Lane: George Town
• City: George Town
• Country: Cayman Islands
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: Personal & Commercial Banking
• Job Type: Regular
• Pay Type: Salaried

Posted Date: 2026-10-16

Application Deadline: 2026-11-14 (applications accepted until 11:59 PM on the day prior to the application deadline date above).