Overview
This role involves supporting the Revenue Cycle department within a large academic medical center's health system shared services. The Patient Accounting Coordinator is responsible for patient billing and collection processing, ensuring compliance with departmental policies and procedures. The position supports various functions such as payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center environment, self-pay collections, and claim submission.
Responsibilities
- Process patient billing and collections accurately and efficiently
- Post payments and reconcile cash
- Handle refund and credit processing
- Follow up on insurance claims
- Provide customer service in a call center setting
- Manage self-pay collections
- Submit claims in accordance with departmental guidelines
Requirements
- High School Diploma or GED
- Minimum 1 year of experience in a contact center or similar healthcare environment
- Proficient with PC usage
- Strong interpersonal, verbal, and written communication skills
- Ability to work across multiple service lines, revenue cycle functions, or sites
- Achieved satisfactory or higher rating on most recent annual performance evaluation with no corrective action in the past 12 months
- Meets departmental standards for quality assurance, teamwork, customer service, and productivity
Additional Information
- Location: Remote
- Position Type: Regular, Full-time
- Scheduled Hours: 40 hours per week
- Shift: First Shift
- Final candidates will be subject to a background check; drug screen or physical may be required post-offer
Equal Opportunity
The employer is an equal opportunity organization, including veterans and individuals with disabilities.