Overview
This role supports the collection and management of receivables for a portfolio of customers in North America. Responsibilities include monitoring customer balances, investigating billing and cash application issues, contacting customers, and resolving account discrepancies through to completion.
This is a remote position; however, candidates must be based in the Chicago area to attend initial training and occasional in-office meetings.
Responsibilities
- Monitor customer balances using accounts receivable and cash receipt reporting to identify and prioritize balances needing collection action.
- Maintain accurate and thorough records of collection activities, including detailed notes on communications with customers and internal business partners, dates, and action items.
- Contact customers (via phone and email) and apply timely, diligent, and appropriate collection efforts to address past-due balances.
- Investigate and troubleshoot account issues when resolution requires meetings with customers and internal partners.
- Identify and resolve past-due balances and short payments by researching billing, cash application, and adjustments using various contacts within the customer’s organization and internally; own the process to resolution.
- Complete required follow-up to ensure actions are taken by the responsible parties.
- Escalate accounts to appropriate parties when collection efforts stall.
- Monitor and resolve kick-outs (differences between payments and invoices) on a daily basis.
- Proactively identify and address issues before accounts become past due (e.g., PO accuracy, appropriate contacts).
- Communicate account status to management timely and accurately in the required format and level of detail.
- Prepare account status/summaries for weekly meetings with the manager.
- Prepare account status/summaries for monthly review meetings with leadership.
- Prepare account status/summaries for ad hoc review meetings with business partners.
- Respond promptly to inquiries/requests for account details from business partners and customers.
- Prepare documentation and complete routine transactions for the customer portfolio.
- Manage customer refunds, write-offs, and adjustments.
- Provide customer summary for accounts escalated to the legal team.
- Perform other projects or duties as assigned by the Manager/Director.
Qualifications
- Some college and/or work experience of 3-5 years in credit/collection and/or customer service fields. Knowledge and understanding of rail billing process is extremely helpful.
- Proficiency and/or work experience in collections.
- SAP experience is extremely helpful.
- Proficiency in Microsoft Excel is essential, including managing data, creating reports, using basic formulas, and VLOOKUPS.
- Strong attention to detail and accuracy in collections.
- Excellent communication skills, both written and verbal, to resolve collections-related issues.
- Ability to work independently and manage multiple tasks efficiently.
- Strong problem-solving skills to address discrepancies and issues.
- Typical knowledge of other Microsoft applications such as Outlook, Word, Teams, and other Microsoft Office products.
Compensation & Benefits
- Salary range: $70,300.00 USD - $86,000.00 USD (as of the post date)
- This range is an estimate based on factors including geographic location, skill set, experience, education, training, internal equity, and other business needs.
- This role may be eligible to participate in the company’s short-term incentive plan; details will be provided upon hire.
Location
Remote position, with a requirement that candidates be based in the Chicago area to attend initial training and occasional in-office meetings.
Posting Duration
This posting will remain open until the role is filled.